All orders are subject to thorough review to ensure product integrity and the accuracy of the details displayed on the website. Upon confirming that there are no discrepancies, the site reserves the right to process the order or offer the client alternative options, which include selecting products of the same, higher, or lower price, with the payment or refund of the price difference, or canceling the order, based on the client's preference.
At Shaden, we strive to provide our customers with the best shopping experience. However, we would like to clarify the following points to ensure transparency and understanding:
1- Order Review:
Completing a purchase does not necessarily mean that the order is confirmed. All orders are initially placed under “Review” status to verify:
•The accuracy of all order information.
•The availability and condition of the product as new and undamaged.
2- Manufacturing Defects and Incorrect Data:
While we take great care in offering high-quality products, occasional issues may arise beyond our control, such as manufacturing defects. In such cases, customers will be notified promptly.
3- Right to Accept or Reject Orders:
Shaden reserves the right to accept or reject the order. All available and new orders with accurate information are accepted. However, an order may be rejected during its review if there are reasons as specified in Clause 1 and Clause 2.
4- Refunds:
If an order is rejected by us, a full refund will be issued to the same account used for the original purchase. The .processing time for refunds may vary depending on the payment service provider
https://shaden.store/ follows a special policy that includes some items that give you the ability to know the terms and
conditions of the site and the visitor requires approval or can not agree:
These items give you an accurate and distinguished service level with high efficiency, which gives you a safe shopping experience.
When you reach the order confirmation page, the store requires you to add some information to it without refusing because it is its blessing to disclose your identity.
It also requires you to leave your own e-mail.
In addition to your consent to the use of your personal information for a variety of purposes specific to the store.
It also requires the customer to always keep the purchase invoice in the event of a return and replacement request.
This supports the client's cookie that it is being followed by Google Analytics and to guarantee the client's right to object.
Where they are used to monitor many information such as gender, age group and rate of visitors to the site.
The customer does not have the right to return the product after it has been opened and used.
The customer has the right to return and exchange only in the event of a manufacturing defect.